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Emergency Shelter

Our rotational shelter program and warm hospitality is the foundation of the Family Promise model.

Emergency shelter is our primary mission, offering warm hospitality, meals and support services on the path to stable, independent housing.

Working with community resources, Family Promise of Monroe County provides comprehensive and targeted services, including extensive case management to all families in emergency shelter. Furthermore, Family Promise serves families of all compositions, often providing their only shelter option in a community.

And it works.

On average, 88% of the people served in the shelter program secure housing within nine weeks. Because of the depth of services and community support, families stay housed, and Family Promise’s case managers provide both prevention and stabilization services to increase their impact.


The resources are already here., Family Promise works with 10 host congregations, supported by 21 churches to provide shelter space, meals and support services to children and their families. The Day Center, where families stay during weekends and days, when parents are not working, offer showers, a full kitchen to prepare meals, and a washer/dryer. Here, families receive case management, and look for housing and jobs. 


The volunteers are the core of the program prepare meals, spend the night, play with children and lend their passion and expertise to help families get back on their feet. They prove that motivated people can solve family homelessness. And, in the process, they truly create “home” – and a community – for families who have no place left to turn.


In every community, these core elements exist. By bringing the community together on the issue of family homelessness, Family Promise addresses a major social problem in a holistic, effective way. Once the community becomes engaged, people understand the root causes of family homelessness and take steps to address them. Family Promise Affiliates have created more than 1,700 community initiatives—housing programs, homelessness prevention, childcare and much more—that target the issues of poverty and homelessness on a local level.


Not only does our 88% success rate mean many more families stably housed, it is also a tremendous cost saving to the community as diversion from far more expensive interventions. Our approach of keeping families together, identifying their strengths, and partnering with the community for solutions means that families are at much lower risk of returning to homelessness.


Family Promise changes lives. We served 126,000 parents and children last year, giving them the ability to realize their true potential. We also change the lives of our 200,000 volunteers, giving them a meaningful outreach right in their own communities.

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